Terms of Service and Sale

Last updated: 2025-12-13

1. Publisher information

Climbrift is published by:

Company: HEASEN
Legal form: Société par actions simplifiée (SAS)
Registered office: 14 RUE BAUSSET, 75015 PARIS, France
SIREN: 953 109 238
SIRET: 953 109 238 00014
VAT number: FR41953109238
Contact: hello@climbrift.com

2. Definitions

Platform: the Climbrift website and app, including its pages, APIs and features.
User: any person using the Platform.
Client: a User purchasing a Service through the Platform.
Booster: an approved User providing Services.
Order: a request created through the Platform, identified by an order ID.
Service: an in-game performance service as configured in the checkout flow (for example: division, wins, options).
Duo Queue: a mode where the Booster plays alongside the Client in the same team.
Credits: non-cash store credit associated with a Client account, usable on future Orders.

3. Purpose

These terms govern:

access to and use of the Platform;
ordering, payment, delivery, cancellation, and dispute handling.

4. Access, account, eligibility

Creating an account may be required to place Orders or access certain features.
You must provide accurate information and keep your credentials secure.
We may refuse, suspend, or close an account in case of fraud, abuse, breach of these terms, or legal/security risk.

5. Platform role

The Platform connects Clients and Boosters.

The Platform provides ordering, messaging and status tracking, payment collection and payouts.
Boosters operate as independent providers. There is no employment relationship between the Platform and any Booster.
The Platform is not the game publisher, is not affiliated with or sponsored by the publisher, and has no control over the publisher’s enforcement decisions.

6. Service description

Services, options and pricing are shown in the configurator and may depend on:

service type (for example: division, wins);
configuration (current/target rank, number of wins, options);
mode (including Duo Queue);
assignment mode (auto-assign or direct request).

We may update the catalog and pricing rules at any time for future Orders.

7. Orders and statuses

7.1 Order creation

An Order is created when the Client confirms the summary and initiates checkout.

Two modes exist:

Auto-assign: the Order is available to eligible Boosters.
Direct request: the Client targets a specific Booster; the Order waits for acceptance.

7.2 Direct-request acceptance window

A direct request must be accepted within an indicative window of 15 minutes from creation.

If a direct request does not succeed, the Client may:

convert the Order to auto-assign; or
cancel the request.

7.3 Tracking and messaging

The Platform provides messaging and order status tracking.

Messaging availability may depend on the Order status.

8. Pricing, payment, security

Prices are displayed in the platform currency (USD by default) unless stated otherwise.
Payments are processed via Stripe Checkout.
We may validate pricing server-side and refuse an Order in case of clear inconsistencies.
You are responsible for the accuracy of your order information.

Platform Fees and Payouts

Climbrift charges a platform service fee on each Order.

The fee is retained from the Order amount and the remaining amount is paid out to the Booster.
The fee rate may vary per Booster and may change over time for future Orders.
The applied fee for each Order is shown in the payout breakdown when available.

Payouts are made to the Booster’s connected Stripe account and may be subject to Stripe processing times.

9. Performance and obligations

9.1 Client obligations

You agree to:

cooperate in good faith with the Booster;
follow Platform rules, especially in messaging;
not request or require illegal or unethical conduct (cheats, scripts, bug abuse, harassment).

9.2 Booster obligations

Boosters agree to:

perform Services in good faith and with reasonable care;
follow Platform and game rules;
communicate professionally via the provided channels.

9.3 No guarantee of results

Unless explicitly stated at checkout, Services are provided on a best-effort basis. External factors (matchmaking, game updates, availability, force majeure) may affect outcomes.

10. Cancellation, changes, reassignment

Cancellation rules depend on the Order status.

Before payment, cancellation may be available depending on status.
After payment, the Order is intended to be performed. If an incident occurs (for example: Booster unavailability), the priority is reassignment.

We may:

reassign an Order to another Booster (including when a Booster declines/cancels or becomes unavailable);
issue Credits if reassignment is not possible within a reasonable timeframe.

Refund and Credits details are set out in the dedicated policy.

11. Disputes

A dispute may be opened if the performance of a Service is contested.

We may request supporting information.
During a dispute, some actions may be suspended.
We may propose an amicable resolution (reassignment, Credits, refunds when legally required).

12. Communications and notifications

We may send:

in-app notifications;
emails related to your account, order tracking, security, and disputes.

You may disable some email notifications. Critical notifications may still be sent when necessary for security, compliance, dispute handling, or contract performance.

13. Prohibited conduct

You must not:

commit fraud (payment, identity, usage);
bypass technical controls, harass, threaten, or post illegal content;
harm the security of the Platform;
use the Platform for unlawful purposes.

14. Intellectual property

The Platform, its trademarks, content, design and software are protected. Unauthorized reproduction is prohibited.

15. Liability

To the extent permitted by law:

we are not responsible for sanctions, restrictions, or decisions taken by the game publisher;
we do not guarantee any specific result;
our total liability is limited to the amount paid by the Client for the relevant Order within the past 3 months, except in case of gross negligence, willful misconduct, or mandatory legal exceptions.

If you are a consumer, you may bring claims in the competent courts under applicable consumer rules.

Consumer mediation:

If you are a consumer, you may be entitled to use a consumer mediation scheme. If you request it, we will provide the details of the competent mediation body applicable to your situation.
You may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Terms of Service